Data protection

LAURENT KARSENTY Coiffure & Beauté attaches the greatest importance to the protection of your personal data and wishes to assure you the best level of protection of these in conformity with the European and French regulations applicable to the protection of personal data.

In the interest of transparency, the purpose of this section is to explain the processing of personal data implemented in the context of the use of the services offered by LAURENT KARSENTY Coiffure & Beauté as well as the way in which you can exercise your rights regarding your personal data.

The company LAURENT KARSENTY Coiffure & Beauté, registered in the Trade and Companies Register under number 89775935300013, processes data concerning you, and is responsible for the processing of personal data for any collection of data concerning you in relation to the services offered by LAURENT KARSENTY Coiffure & Beauté.

LAURENT KARSENTY Coiffure & Beauté collects and processes data about you for the following purposes

First, they are used for customer relationship management purposes and to allow us to better interact with you, to optimize your user experience or to respond to your requests and possible complaints.

These treatments include:

• the possibility to create an account;
• the management of your consents and authorizations concerning the use of your personal data in particular for the sending of appointment reminders, deliveries and commercial solicitations;
• to allow you to benefit from the services of LAURENT KARSENTY Coiffure & Beauté: to order products and services, to follow your orders and their invoicing, to subscribe to the receptions of SMS, etc... ;
• management of the after-sales service;
• the management of communications and the follow-up of our exchanges in particular within the framework of possible litigations(for example when you contact our customer service, the exchanges can be recorded at ends of improvement of the service);
• the management of your requests related to the exercise of your rights of access, rectification and opposition, which you benefit from in application of the regulations on personal data;
• managing the risk of fraudulent use of your data or services to which you have access via LAURENT KARSENTY Coiffure & Beauté according to the results of the controls carried out. LAURENT KARSENTY Coiffure & Beauté may take any measures it deems useful to secure your data and its information systems and to defend its interests. If necessary, these measures may lead to the suspension of your access to LAURENT KARSENTY Coiffure & Beauté and to your online account;
• Management of product recalls initiated by suppliers or the sending of various information or documents related to them;
• to establish analyses or statistics to respond to inquiries or requests made by public interest organizations, or administrative or judicial authorities;
• to trace and administer the evidence that LAURENT KARSENTY Coiffure & Beauté must provide in application of its legal or regulatory obligations or for needs related to the management of litigation (e.g.: the necessary evidence concerning the exercise of your rights, evidence related to your orders);
• the management of possible litigation, in particular related to the recovery of sums that you may owe us, and the management of payment incidents;
• to comply with our legal or regulatory obligations applicable to the activity of LAURENT KARSENTY Coiffure & Beauté.

Your data may also be used to carry out commercial prospecting operations, or studies intended to improve customer knowledge or the proposed service offer.

Your data may thus be used, in compliance with any authorizations you may have given us:

• to send you personalized or non-personalized promotional messages or advertisements, by mail or electronically, including mobile notifications, based on your profile,
• to analyze your use of the services (in particular your online navigation and your reactions to emails), so that we can get to know you better, appreciate the interest of the services offered as well as the messages we send you and propose offers, content and services adapted to your profile.

Your data may be used for technical operations related to the processing of your personal data, for the purposes set out in this document. This includes:

• technical operations related to address rectification;
• the attribution of a digital identifier linked to your data, so that we can interact with you via various digital communication media(websites and mobile applications, social networks) including to send you targeted advertisements,
• technical, organizational or cyber security operations related to the detection of anomalies and the securing of your data as well as of our information systems from which your data is processed.

Your data may be processed for one or more of the following reasons:

• because it is necessary to provide the services of LAURENT KARSENTY Coiffure & Beauté ;
• in the respect of the interests, freedoms and fundamental rights of the persons registered with the services of LAURENT KARSENTY Coiffure & Beauté because it is necessary to allow us or our partners to pursue our legitimate interests such as building customer loyalty, managing our relationship with our customers in an optimal manner, getting to know them better and promoting our products and services to them or fighting against fraud and ensuring our defense in the event of litigation

For processing based on your consent, we remind you that you can withdraw your consent at any time without this calling into question the lawfulness of the processing carried out before this revocation. To do this, go to your personal space.

The data processed by LAURENT KARSENTY Coiffure & Beauté come from :

• your registration: data appearing on the subscription form such as your name, first name, date of birth, contact information;
• the use of the services of LAURENT KARSENTY Coiffure & Beauté such as the data allowing to identify you and to authenticate you (logs of connection, address IP), those relating to the purchases, to the places and moments of order and purchase, with your course of navigation on the site, with the dates and schedules of consultation of the site, data of localization;
• Data concerning you may be transmitted to us by third parties, such as your postal or e-mail address, data relating to your profile, which will be included in our databases. These third parties have collected your data fairly and obtained any required consent before any transmission to LAURENT KARSENTY Coiffure & Beauté.
• we may have data from Open Data.

With the exception of data from Open Data, other data are not publicly available.

Data may be collected directly from you or through the use of LAURENT KARSENTY Coiffure & Beauté services or possibly from our partners or third parties.

The data collected is essential to enable LAURENT KARSENTY Coiffure & Beauté, their service providers and/or partners to provide the services offered via LAURENT KARSENTY Coiffure & Beauté to enable us to get to know you better and to interact with you, or to send you, us or our partners, content adapted to your profile and your interests.

In order to achieve the purposes described above and within the limits necessary for the pursuit of these purposes, your data may be transmitted to all or part of the following recipients

• authorized persons in the departments concerned (e.g., departments in charge of marketing, research and analysis, consumer panels, customer service, legal affairs, accounting and tax affairs, or IT and information systems security);
• payment providers and collection service providers for any amounts you may owe,
• financing institutions and credits when you ask to benefit from a payment in several times,
• the service providers and subcontractors of LAURENT KARSENTY Coiffure & Beauté intervening for example for the following operations:
  • IT services,
  • fight against fraud,
  • preparation, shipping and tracking of your orders,
  • customer relationship management,
  • Personalization of the contents of the sites and mobile applications,
  • collection of customer reviews
• administrative or judicial authorities, if necessary, in order to comply with our legal obligations or to enable us to defend our rights and interests.

LAURENT KARSENTY Coiffure & Beauté has determined precise rules concerning the duration of the conservation of your personal data.

In any case, this data will only be kept for the time necessary to achieve the above-mentioned purposes, plus the legal limitation period.

Thus, primarily, your account data (registration) will be kept for the duration of your membership. It may then be kept and processed for 3 years following the last contact from you, to enable us to send you commercial solicitations.

Your data may be kept for a longer period of time, when you have placed an order on the site, under specific legal obligations or with regard to applicable legal prescription periods. For example, data may be kept for :

• 6 years for tax documents;
• 10 years for accounting records;
• throughout the duration of the litigation and until all avenues of appeal have been exhausted.

The data relating to the names and addresses of customers suspected of fraud and the origin of unpaid bills will be recorded in a specific treatment, kept for 36 months, in order to detect new transactions presenting a risk of fraud.

Finally, in the event that data subjects exercise their rights, data relating to identity documents may be kept for the applicable legal limitation periods, i.e. for a maximum period of 3 years.

LAURENT KARSENTY Coiffure & Beauté takes into account the nature of the personal data and the risks that the processing presents, in order to put in place the appropriate technical, physical and organizational measures to preserve the security and confidentiality of the personal data and prevent them from being distorted, damaged or accessed by unauthorized third parties.

LAURENT KARSENTY Coiffure & Beauté chooses subcontractors or service providers who offer guarantees in terms of quality, security, reliability and resources to ensure the implementation of technical and organizational measures, including security of processing. The subcontractors and service providers undertake to respect levels of confidentiality at least identical to those of LAURENT KARSENTY Coiffure & Beauté.

When you pay on our site, your payments are secure. Indeed, LAURENT KARSENTY Coiffure & Beauté uses a PCI-DSS certified payment service provider. This norm is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholders' data, and thus to secure the protection of card and transaction data.

LAURENT KARSENTY Coiffure & Beauté does not collect your payment data. All your bank details are collected only by our payment service provider, which guarantees the security of payments

LAURENT KARSENTY Coiffure & Beauté does not transfer personal data outside the European Union. Where applicable, LAURENT KARSENTY Coiffure & Beauté complies with European regulations and French law regarding the transfer of data to a third country. If necessary, LAURENT KARSENTY Coiffure & Beauté will inform and request the consent of its users.

In accordance with the regulations on the protection of personal data, you have a right to information as well as a right to access, rectify, delete (except if they are necessary for the execution of our contract, or if they are necessary for us to respect our legal obligations or to ascertain or exercise our rights) related to the data that concern you, as well as the right to define directives concerning the fate of your data after your death. Please note that under the right of access, LAURENT KARSENTY Coiffure & Beauté may request payment of a reasonable fee based on administrative costs for any additional copies of the data to that provided to you.

You also have a right to obtain the limitation of a processing and a right to the portability of the data you may have provided, which will apply in certain cases.

Furthermore, you may request to exercise your right to object, on grounds relating to your particular situation, to the processing of personal data concerning you where the processing is based on the legitimate interests of the controller, including profiling. If you exercise your right to object, the LAURENT KARSENTY Coiffure & Beauté will cease processing the data, except where there are compelling legitimate grounds for the processing which override the interests and rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims. You may also object to any processing related to canvassing (including profiling related to such canvassing), or withdraw your consent at any time, in cases where you have been asked for it (the withdrawal of your consent will not affect the lawfulness of the processing carried out before the withdrawal of consent).

To exercise your rights, simply write to LAURENT KARSENTY Coiffure & Beauté, Service Client - 11 Rue de Rivoli, NICE 06000 indicating your name, first name, e-mail address and if possible your customer reference. In accordance with the regulations in force, your request must be signed and accompanied by a photocopy of an identity document bearing your signature and specify the address to which the reply should be sent. A reply will be sent to you as soon as possible.

In the event that we fail to respond to your requests in a manner that satisfies you, you may also file a complaint with a supervisory authority (in France the CNIL 3 Place de Fontenoy - TS

What is a cookie?

During your consultation of the site, navigation information may be recorded in text files called "cookies", installed on your browser.

The term "cookie" encompasses several technologies used to track the browsing habits or behavior of the Internet user. These technologies are multiple and in constant evolution. In particular, there are cookies, tags, pixels and Javascript code.

What is the purpose of cookies?

Cookies LAURENT KARSENTY Hair & Beauty

The cookies issued by LAURENT KARSENTY Coiffure & Beauté on the site and the mobile application allow you, as a user, to benefit in an optimal and personalized way from the services offered by LAURENT KARSENTY Coiffure & Beauté. Thus, cookies allow us to:

• to measure and analyze the frequentation and use of the site, its sections and services offered, allowing LAURENT KARSENTY Coiffure & Beauté to conduct studies and improve the interest and ergonomics of the site and its services,
• to memorize your display preferences (display parameters, operating system used, etc.) and to adapt the presentation of the Site during your visits, according to the display or reading hardware and software that your terminal has and that is used for browsing the Site.
• to memorize information relating, for example, to a form that you have filled out or to a service (registration, access to your account) or information that you have chosen (services subscribed to, contents of your shopping cart)
• to allow you to access reserved and personal areas of the Site or its Services, such as your personal account, thanks to identifiers or personal data concerning you previously communicated, allowing you, if necessary, to access personalized content,
• to implement security measures,
• to limit the number of ads displayed,
• to adapt the advertising content inserted on the Site to your centers of interest,
• to adapt and send you personalized advertisements that are specifically intended for you by way of electronic prospecting or by displaying them on your terminal within advertising spaces containing cookies issued by LAURENT KARSENTY Coiffure & Beauté. This is made possible by the personal data that you communicate, in particular when you register or access one of the services and when you use them, to which LAURENT KARSENTY Coiffure & Beauté associates the cookies that it issues.
• When you access a third-party site containing advertising spaces displaying one of LAURENT KARSENTY Coiffure & Beauté's advertisements, this advertisement may be sent to you via the recognition of one of the cookies previously placed by LAURENT KARSENTY Coiffure & Beauté on your browser. These cookies may be placed by technical service providers of LAURENT KARSENTY Coiffure & Beauté and used.

Third-party cookies

The Site is also likely to contain cookies issued by third parties (communication agency, audience measurement company, targeted advertising provider, etc.) allowing the latter, during the period of validity of their cookies :

• to collect navigation information relating to the browsers consulting the Site,
• to determine the advertising contents likely to correspond to your centers of interest in order to address targeted advertisements to you, with regard to your navigation history collected by the third party.

Sharing the use of the customer's terminal with others

If your terminal is used by several people and when the same terminal has several browsers, LAURENT KARSENTY Coiffure & Beauté cannot be sure that the services and advertisements intended for the terminal correspond to your own use of this terminal and not to that of another user of this terminal.

Sharing with others the use of your terminal and configuring your browser settings with respect to cookies is your free choice and responsibility.

You can authorize or refuse the recording of cookies in your terminal with the appropriate parameters of your Internet navigation software. On this point, we invite you to consult the advice on the use of these parameters, depending on the browser used, accessible on the page of the website of the Commission Nationale de l'Informatique et des Libertés: http: //www.cnil.fr/vos-libertes/vos-traces/les-cookies/.

Cookie setting via your smartphone's operating system

You have the possibility to control the deposit of Cookies on your smartphone in the operating system rules.

On iOS: https://support.apple.com/fr-fr/HT201265

On Android: https: //support.google.com/chrome/topic/3434352

Opposition list to manage the deposit of cookies

The Customer can also connect to platforms, grouping together digital advertising professionals, which make it possible to know the companies registered on these platforms and which offer the possibility of refusing or accepting the Cookies they use to adapt, depending on what they collect, the advertisements likely to be displayed on his browser.

This European platform is a centralized interface that allows the Customer to express his refusal or acceptance of the Cookies of a particular professional.

This procedure will not prevent the display of advertisements on the websites that the Customer visits. It will only block technologies that allow ads to be tailored to the Customer's interests.

LAURENT KARSENTY Coiffure & Beauté, Customer Service - 11 Rue de Rivoli, NICE 06000

We may update this policy from time to time. If we make significant changes to our policy, we will notify you in the application or by other means, including email. Subject to applicable law, you consent to updates to our policy if you use our services after such updates. We encourage you to review this policy periodically to be aware of our changing privacy practices.